Privacy Policy

Privacy Policy – 

At Hotel Oasis Palace Group, we are committed to protecting the privacy and personal information of our guests, visitors, and website users. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full Name

• Contact Number

• Email Address

• Address & ID Proof (as required by law)

• Payment Details

b. Booking Information

• Check-in & Check-out details

• Room preferences

• Special requests

c. Technical Information

• IP Address

• Browser type

• Device information

• Website usage data (via cookies)

2. How We Use Your Information

We use your information for:

• Processing hotel bookings and reservations

• Providing customer support

• Complying with legal requirements (e.g., guest registration)

• Improving our services and website experience

• Sending booking confirmations and updates

• Marketing and promotional communication (only with your consent)

3. Sharing of Information

We do not sell your personal data. However, we may share information with:

• Government authorities (as per Indian law requirements)

• Payment gateway providers for secure transactions

• Trusted service providers assisting in hotel operations

4. Data Security

We take appropriate security measures to protect your data, including:

• Secure servers

• Restricted access to personal data

• Encrypted payment processing

However, no method of transmission over the internet is 100% secure.

5. Cookies Policy

Our website may use cookies to:

• Improve user experience

• Analyze website traffic

• Remember your preferences

You can disable cookies in your browser settings.

6. Your Rights

You have the right to:

• Access your personal data

• Request correction of incorrect information

• Request deletion of your data (subject to legal obligations)

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

8. Legal Compliance (India)

We comply with applicable Indian laws including:

• IT Act, 2000

• Local police verification and guest registration requirements

9. Updates to Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.